[412-code-talk] Don’t know?

[Mark Rauterkus]

AI chatbots highight a challenge that is worth understanding. It applies to
customer service, bureaucracies and teachers as well…

If you ask an AI a question and it’s not confident in the answer, it should
say, “I’m not sure.”

That could be followed up with, “do you want me to guess” or “if you could
give me more context…”

But proudly and confidently bluffing isn’t helpful.

It’s really unusual to find this sort of humanity (even with humans), but
it’s a great way to build trust.
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